Refund Policy
Our commitment to customer satisfaction
Refund Policy
We stand behind the quality of our products. If you're not satisfied with your purchase, we offer refunds under specific conditions.
Eligible for Refund
- Unopened products in original packaging
- Products damaged during shipping
- Incorrect items shipped
- Defective or contaminated products
Not Eligible for Refund
- Opened or used products
- Custom or special order items
- Products contaminated by customer
- Returns after 30-day period
Refund Process
1
Contact our support team within 30 days of purchase
2
Provide order number and reason for return
3
Receive return authorization and shipping instructions
4
Ship product back in original packaging
Refund Timeframe
Refunds will be processed within 5-7 business days after we receive the returned product.
Important Note
Due to the specialized nature of research chemicals, all returns are subject to inspection and approval.